Because every day we interact with our customers, it is important to listen, learn, measure and analyse every interaction to stay ahead of the competition.
iCall suite will give you the tools to monitor business critical call metrics by assessing real-time reports, configurable dashboards and visual wallboards to enable you to review call recordings and evaluate customer interactions at every level. This will enhance your operational efficiency, optimise business decision -making and ultimately improve customer experience and satisfaction.
An intuitive business productivity tool to monitor and visualise inbound and outbound calls
Extensive customised and executive reporting with pre-configurted and custome dashboard
Manage customer-facing teams in real-time. Display performance KPI's to maximise productivity
Manage contact centre teams, agents and call queues in real-time using supervisor analytics, agent control and wallboard display
Fully integrated, encrypted and industry compliant call recording, playback and storage
Evaluate calls using flags, tags and scoring. Monitor quality and performance.
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Handset disclaimer:
3rd party devices may not function as originally designed on our platform and may not be covered under maintenance arrangements
