iCall Suite on Cloud

How can iCall Suite Help your Business

Because every day we interact with our customers, it is important to listen, learn, measure and analyse every interaction to stay ahead of the competition.

iCall suite will give you the tools to monitor business critical call metrics by assessing real-time reports, configurable dashboards and visual wallboards to enable you to review call recordings and evaluate customer interactions at every level. This will enhance your operational efficiency, optimise business decision -making and ultimately improve customer experience and satisfaction.

At a Glance Dashboard and Wallboards

An intuitive business productivity tool to monitor and visualise inbound and outbound calls

Enhanced Level Analytics, Dashboards and Wallboards

Extensive customised and executive reporting with pre-configurted and custome dashboard

Powerful Live Analytics to Manage Teams

Manage customer-facing teams in real-time. Display performance KPI's to maximise productivity

Supervisor Analytics and Agent Control

Manage contact centre teams, agents and call queues in real-time using supervisor analytics, agent control and wallboard display

Call Recording search and Play Back

Fully integrated, encrypted and industry compliant call recording, playback and storage

Call Recording Quality Monitoring and Evaluation

Evaluate calls using flags, tags and scoring. Monitor quality and performance.

CRM Compatibility

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